{"id":116,"date":"2016-10-11T18:20:33","date_gmt":"2016-10-11T18:20:33","guid":{"rendered":"http:\/\/www.travel.bananatreenews.com\/?page_id=116"},"modified":"2023-02-19T21:10:28","modified_gmt":"2023-02-19T21:10:28","slug":"faq","status":"publish","type":"page","link":"https:\/\/hidden.nyc\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4oo7mk-7224b849f64fabeaf448f2b0412bfc28\">\n.flex_column.av-4oo7mk-7224b849f64fabeaf448f2b0412bfc28{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-4oo7mk-7224b849f64fabeaf448f2b0412bfc28 av_one_full  avia-builder-el-0  el_before_av_hr  avia-builder-el-first  first flex_column_div av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4iibz0-d69b2b4314a9929a7bb61521c54f5dbf\">\n#top .av-special-heading.av-4iibz0-d69b2b4314a9929a7bb61521c54f5dbf{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-4iibz0-d69b2b4314a9929a7bb61521c54f5dbf .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-4iibz0-d69b2b4314a9929a7bb61521c54f5dbf .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-4iibz0-d69b2b4314a9929a7bb61521c54f5dbf .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-4iibz0-d69b2b4314a9929a7bb61521c54f5dbf .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-4iibz0-d69b2b4314a9929a7bb61521c54f5dbf .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-4iibz0-d69b2b4314a9929a7bb61521c54f5dbf av-special-heading-h3 blockquote modern-quote modern-centered  avia-builder-el-1  avia-builder-el-no-sibling  av-inherit-size'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >Frequently Asked Questions<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div>\n<div  class='hr av-4ejppo-15e0bd502cdeac354e0dc369bc9655b6 hr-default  avia-builder-el-2  el_after_av_one_full  el_before_av_one_fifth '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4ale98-4f46f3d8b274317693cf0f32c35eab69\">\n.flex_column.av-4ale98-4f46f3d8b274317693cf0f32c35eab69{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-4ale98-4f46f3d8b274317693cf0f32c35eab69 av_one_fifth  avia-builder-el-3  el_after_av_hr  el_before_av_three_fifth  first flex_column_div av-zero-column-padding '     ><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-eves4-bf9f9f13fac80c556d4031cb8e4a4dbc\">\n.flex_column.av-eves4-bf9f9f13fac80c556d4031cb8e4a4dbc{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-eves4-bf9f9f13fac80c556d4031cb8e4a4dbc av_three_fifth  avia-builder-el-4  el_after_av_one_fifth  el_before_av_one_fifth  flex_column_div av-zero-column-padding '     ><div  class='togglecontainer av-3tn8z8-aff55b147ca5fc8ce9858c9ef15e889f  avia-builder-el-5  avia-builder-el-no-sibling  toggle_close_all' >\n<section class='av_toggle_section av-3nnaac-7768f2ca82489de4c8bef736ebf8646b'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-1' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1'>How can I pay?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><h5 class=\"KRQuhe\">Tickets for our food tours can be purchased directly via Hidden.NYC by using the &#8220;Book Now&#8221; feature. \u00a0We accept payments via Paypal or credit card.<\/h5>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-1aduc-46376e4c13b93cc53bd9f3b7834a6861'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-2' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2'>Do I have to book in advance? Can I just arrive and pay cash? <span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><h5>We are sorry, all food tour tickets must be purchased online prior to the event.\u00a0 Walk up and cash payments are not accepted.<\/h5>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-3c1b7w-0d1bfc27e9d11e5604b8741073f7b2ec'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-3' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3'>Are tips included in the price? <span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><h5>Gratuity is not included in your ticket price. However, tips are always greatly appreciated.<\/h5>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-38rxws-351d002ae9759fd56c8470c385bbad55'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-4' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4'>What is your cancellation policy?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><h5>We understand that sometimes your travel plans may change due to unexpected circumstances. As a rule, we refund all payments if you cancel 7 days before the scheduled date of the reserved experience.<\/h5>\n<h5>Hidden NYC reserves the right to cancel due to low attendance. If fewer than 3 participants are signed up within 48 hours of the event, it will be canceled. You will then have the option to select another date or have your ticket(s) fully refunded.<\/h5>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-33l0qs-2a48baa40573ccd98f23b16a903966f5'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-5' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5'>Do you run private or corporate tours?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><h5>Our experiences are designed as semi-private events. We do limit the size of the group to ten guests per locale. Therefore, if you are inquiring as a couple, for instance, other couples or solo travelers may join the experience. If you want a private experience instead, please fill out the form below. We will be more than happy to work something out. \u00a0Just note that we may request an additional charge for a private experience.<\/h5>\n<h5>Corporate tours are available and we very much welcome the opportunity to host\u00a0your team outing.<\/h5>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-a7z04-6d295022b50984d33e63cd3ed5c9a843'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-6' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-6'>Are the tours suitable for children or teenagers?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><h5>Our tours are for everyone. \u00a0While some children absolutely love it, others may not. We suggest you discuss the tour with your children and see if they like the idea of joining. That said, children are definitely very welcome (we love kids) and we do our best to make everyone happy!<\/h5>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-2o110s-f96a55cc4e333766d3aa04104cddd596'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-7' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-7'>How much food is served on the tour?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><h5>This tour is all the dining you\u2019ll need. Bring your appetite.<\/h5>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-2ivv4k-578d4ce0acc329b8e251a95bc0d4bde7'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-8' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-8'>How much walking is there?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-8' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><h5>Each tour includes a little over one mile of walking spread out over four hours.<\/h5>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-2gatl8-098aa06ba4bb5bbc8cc41d9f0ef3651f'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-9' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-9'>Why didn\u2019t I get a reply to my inquiry?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-9' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><h5>We always respond to all inquiries and do so quickly. If you have not received a response within 24 hours, please check your spam folder. If it\u2019s not there, something\u2019s gone wrong. Just send us a message again. And double check that you included the correct email address.<\/h5>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-27mr0s-22fef5db1bbee173677f41a6206bba9a'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-10' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-10'>I don\u2019t drink alcohol. Can I get a discount on your evening tour?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-10' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><h5>We&#8217;re sorry, but we have to say no, although we do provide non-alcoholic options wherever we go. Thank you for understanding.<\/h5>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-22051g-69d7a32bc1c4223cf99c577e9392a034'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-11' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-11'>Is the price all-inclusive?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-11' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><h5>Yes. We think food and drinks are a big part of the culture and the local scene, and they should be a part of the experience. We also want you to forget about money, cash, change (and exchange rates for our international travelers) for a while. Just sit back and relax. We will be making all the payments.<\/h5>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-1y42lo-e36830b632f11a053d974f3b97eab9b5'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-12' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-12'>I am a vegetarian\/vegan. Is this experience for me?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-12' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><h5>Tough question that deserves an honest answer. We do our best to accommodate every preference, allergy or restriction. That said, we still want to show a true image of what New York City cuisine is all about. We will, of course, serve some vegan dishes upon request. \u00a0Those with a gluten allergy are welcome to join our walks, with a slightly modified and\/or limited assortment of dishes. We do write this now to avoid any disappointments later. We think that when it comes to food allergies and dietary restrictions, honesty is the best policy.<\/h5>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-1onzjo-0be76caa63fdcf70d9302aba4fdd2039'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-13' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-13'>What if I am running late for the tour?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-13' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><h5>Please try to be on time. We wait for ten minutes. If you are running later than 20 minutes after the starting time and you still want to join the tour, call us when you get to the meeting point. We will let you know where and when you can meet us. We will also always try to contact you by phone or email if we can\u2019t find you at the meeting place.<\/h5>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-1mj3ss-2dc38461df2513f48530d0cf0d7f1236'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-14' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-14'>How bad does the weather have to be for the tour to be cancelled?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-14' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><h5>Really bad. We usually design our experiences and events to take the possibility of bad weather into account. \u00a0We will cancel the tour if the conditions are truly extreme. \u00a0We will notify you as much in advance as possible and refund you your money or, if you prefer, reschedule you for another day.<\/h5>\n<\/div><\/div><\/div><\/section>\n<\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1cgwg4-80f44f80d5d95a81973883b1008fd48f\">\n.flex_column.av-1cgwg4-80f44f80d5d95a81973883b1008fd48f{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-1cgwg4-80f44f80d5d95a81973883b1008fd48f av_one_fifth  avia-builder-el-6  el_after_av_three_fifth  el_before_av_one_full  flex_column_div av-zero-column-padding '     ><\/div><\/p>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-19lw44-d6dbb8ed32792c8d3beaca3c506678d3\">\n.flex_column.av-19lw44-d6dbb8ed32792c8d3beaca3c506678d3{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-19lw44-d6dbb8ed32792c8d3beaca3c506678d3 av_one_full  avia-builder-el-7  el_after_av_one_fifth  el_before_av_contact  first flex_column_div av-zero-column-padding column-top-margin'     ><section  class='av_textblock_section av-1135oc-3bfedf722f2b0539c678604e248c12cc'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h5>Can&#8217;t find the answer you were looking for? Use the form below\u00a0to send us a question directly. \u00a0We&#8217;d love to hear from you!<\/h5>\n<\/div><\/section><\/div>\n<form action=\"https:\/\/hidden.nyc\/faq\/\" method=\"post\"  class=\"avia_ajax_form av-form-labels-visible   avia-builder-el-9  el_after_av_one_full  avia-builder-el-last   \" data-avia-form-id=\"1\" data-avia-redirect='' ><fieldset><p class='  first_form  form_element form_fullwidth' id='element_avia_1_1'><label for=\"avia_1_1\">Name <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_1_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_1_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_2_1'><label for=\"avia_2_1\">E-Mail <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_2_1\" class=\"text_input is_email\" type=\"text\" id=\"avia_2_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_3_1'><label for=\"avia_3_1\">Subject <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_3_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_3_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_fullwidth av-last-visible-form-element' id='element_avia_4_1'><label for=\"avia_4_1\" class=\"textare_label hidden textare_label_avia_4_1\">Message <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><textarea  name=\"avia_4_1\" class=\"text_area is_empty\" cols=\"40\" rows=\"7\" id=\"avia_4_1\" ><\/textarea><\/p><p class=\"hidden\"><input type=\"text\" name=\"avia_5_1\" class=\"hidden \" id=\"avia_5_1\" value=\"\" \/><\/p><p class=\"form_element \"><input type=\"hidden\" value=\"1\" name=\"avia_generated_form1\" \/><input type=\"submit\" value=\"Submit\" class=\"button\"  data-sending-label=\"Sending\"\/><\/p><\/fieldset><\/form><div id=\"ajaxresponse_1\" class=\"ajaxresponse ajaxresponse_1 hidden\"><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/hidden.nyc\/wp-json\/wp\/v2\/pages\/116"}],"collection":[{"href":"https:\/\/hidden.nyc\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hidden.nyc\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hidden.nyc\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hidden.nyc\/wp-json\/wp\/v2\/comments?post=116"}],"version-history":[{"count":38,"href":"https:\/\/hidden.nyc\/wp-json\/wp\/v2\/pages\/116\/revisions"}],"predecessor-version":[{"id":2089,"href":"https:\/\/hidden.nyc\/wp-json\/wp\/v2\/pages\/116\/revisions\/2089"}],"wp:attachment":[{"href":"https:\/\/hidden.nyc\/wp-json\/wp\/v2\/media?parent=116"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}